The hotel staff and services are excellent. They helped us wherever we needed.
Gavin
december 2024
The lobby is quite new and the kids club is big and amazing. Again during the daytime when the sun was shining directly on the pool, it was too warm to use their water park facilities. The afternoon is the best time to have the dip. They offered unlimited drinking water, but they only came in small glass bottles and you have to order constantly. The tricky part is the milk service… you must ask for milk for the coffee to get it free. Otherwise they charged you a lot for a glass milk. The resort has a small mall next to it where you can get good food without paying the hotel price. Happy hour at the lounge was great with many sweet treats.
Kathleen
april 2025
Great pool with floating mats and inflatable obstacle course; the pool was reasonably clean with the occasional flower or leaf floating by, but no big issue for me. We spent 3 days in the pool for several hours a day with our child and it was great. Rooms were clean and the bed was very comfortable. Adequate dining options with more restaurants in the adjoining Samasta Village. In-room dining service was fairly quick (about 30 mins for 3 main courses), and any room service requests (eg to top up lotion) were met promptly. All the staff were wonderful and attentive, they made our stay very enjoyable!
C
november 2024
The staff were great and very welcoming the room we eventually got was nice and not too far from the restaurant and amenities. The room was well maintained and a good supply of water.
Kevin
augusti 2024
The staff were absolutely kind and helpful. Breakfast each morning was amazing. Variety we have never seen before catering to all nationalities. The pool areas and reception are just amazing! The shops and eateries on-site were a bonus along with nightly balinese dance performances in the village quad. Don't miss the chocolate fountain each day in the lobby Cafe from 4 to 5 pm. Yummmm
Glenys
november 2024
Very family orientated. Staff are well groomed and friendly. Location is convenient - Spa and shopping mall are next to it. We really like that you can turn off the central aircon in your room completely, which most hotel wont allow you to do so ( we dont like leave the aircon on while we are sleeping)
Fiona
april 2025
the hotel is perfect when you have little kids. You get to relax as its quiet enough, and the kids get o have a really good time too. Great kids club, really good buffet breakfast
Howard
april 2025
Breakfast was good, quite a variety including halaal options. The pool and kids activities kept my lil one entertained for hours. The rooms were spacious, modern. Cute little village style shops and eateries outside. We loved chocolate hour at the hotel. Also ate divine sushi at the restaurant in the hotel.
Nabeela
januari 2025
Incredible property, very grande! We enjoyed this resort with our two young children and it's tailored for families. The resort grounds are beautiful - so many pools and cabanas to choose from! The kids club and pool slides were a huge and a hit with our kids. We will definitely be back. Chocolate hour was a very nice touch! The resort is secluded from the hustle and bustle but we personally enjoyed that.
Faten
maj 2024
Excellent facilities, staff were very friendly and polite, room was a good size with balcony over looking the pool area, restaurant was fantastic, great variety of food for breakfast, great location, close to beach and seafood restaurants. Quiet, bed very comfortable and had everything you will need.
Stephen
mars 2025